This is the privacy policy statement for First Home Buyer and Clark Family Pty Ltd in relation to this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information when you use our website and related services.
Information We Collect and How It is Used
To process your financial services referral request, First Home Buyer may collect your name, phone number, email address, postcode, and other details relevant to the type of service you are requesting.
This information is used to match you with a suitable financial services provider or lender. First Home Buyer, on behalf of Clark Family Pty Ltd, provides this information to one (and only one) of our trusted network of third-party partners (brokers, lenders, and insurers) so that they can contact you directly and provide the services you have requested.
We may also receive information from our broker, insurer, and lender partners, including updates or outcomes of your application, via secure electronic systems or APIs. This information is used solely for customer service, quality assurance, and compliance reporting.
If you do not provide the personal information we request, we may not be able to assist you with your referral or process your inquiry.
Disclosure of Personal Information
We may disclose your personal information to third-party providers, brokers, lenders, or service partners, some of whom may be located outside Australia. Where this occurs, we will take reasonable steps to ensure that these recipients handle your information in accordance with the APPs and maintain confidentiality and data security.
We require all third-party partners to comply with strict privacy and confidentiality obligations and to use your personal information only for the purpose of responding to your inquiry or providing the services you have requested.
Please note: Once you are referred to a third-party provider, their own privacy policy and terms will apply to any information you provide directly to them.
Cookies and Tracking Technologies
First Home Buyer uses cookies to record session information and understand visitor interactions, including which pages are viewed. Cookies help us enhance system performance, improve user experience, and avoid showing you the same promotional material repeatedly.
We may also use third-party advertising or analytics services that employ cookies, pixels, or web beacons to measure ad performance and deliver relevant content. These partners may collect anonymous information about your visits to this and other websites.
By continuing to use our website, you consent to our use of cookies, including those from third-party providers, for analytics and marketing purposes.
Access and Correction of Personal Information
You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access (e.g., photocopying or postage).
You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete, or misleading. We will respond to all access and correction requests within a reasonable timeframe.
To make a request, please contact us. We may ask you to submit your request in writing for security reasons.
Complaints and Dispute Resolution
If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.
Contact Us
If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.
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The Australian housing market is showing signs of a potential downturn, influenced by recent economic shifts, including rising interest rates and significant tax reforms. These factors are contributing to a softening in demand and a reevaluation of property values across the nation. - read more
The Australian property market is entering a new phase, presenting unique challenges for developers and investors. After years of robust growth, recent interest rate hikes and tax reforms are reshaping the landscape, necessitating a more strategic approach to property development and investment. - read more
The expansion of the Australian Government's 5% Deposit Scheme in October 2025 has significantly influenced the housing market, particularly among Generation Z first-home buyers. Recent analysis reveals a 22.8% increase in demand from individuals aged 18 to 25, highlighting the scheme's effectiveness in facilitating homeownership for younger Australians. - read more
When you're planning to buy a home, you'll likely come across the term 'credit score.' But what exactly is a credit score? Simply put, a credit score is a numerical representation of your creditworthiness. It's calculated based on your credit history, including your past borrowing and repayment behaviours. - read more
In today's rapidly evolving Australian housing market, many prospective homebuyers find themselves confronted with a daunting challenge. Home prices have been on the rise, particularly in major cities like Sydney and Melbourne, creating a competitive environment for those looking to secure their first property. This situation can seem overwhelming, but with careful planning and strategic saving, prospective homeowners can successfully navigate this landscape. - read more
Buying your first home is a thrilling milestone, filled with anticipation and the promise of a new chapter in your life. For many Australians, it's a dream to own a place they can truly call their own. However, alongside the excitement, comes the reality of navigating the complex property market, which can be daunting for first-time buyers. - read more
Interest rates might seem like just a number, but they play a crucial role in determining how much you ultimately pay for your home. Simply put, the interest rate on your home loan is the cost you incur for borrowing money from a lender. - read more
Knowledgebase
Credit Default Swap (CDS): A financial derivative or contract that allows an investor to "swap" or offset their credit risk with that of another investor.
