We also value your feedback and suggestions — they help us continually improve the First Home Buyer experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Australia’s housing market has shifted from urgency to caution, creating a new decision point for first-home buyers. The latest market reporting points to weaker buyer demand after three interest rate rises in 2026, uncertainty around federal property tax changes and broader economic concerns. For aspiring buyers who spent much of the past year competing at crowded inspections, the slowdown may feel like welcome relief. But it also calls for sharper planning. - read more
Recent developments in Australia's economic landscape have led to a noticeable decline in home prices across major cities. The combination of rising interest rates and significant tax reforms has created a challenging environment for both buyers and sellers in the property market. - read more
The Australian housing market is showing signs of a potential downturn, influenced by recent economic shifts, including rising interest rates and significant tax reforms. These factors are contributing to a softening in demand and a reevaluation of property values across the nation. - read more
The Australian property market is entering a new phase, presenting unique challenges for developers and investors. After years of robust growth, recent interest rate hikes and tax reforms are reshaping the landscape, necessitating a more strategic approach to property development and investment. - read more
Buying your first home is an exciting milestone, but it can also be a daunting experience, especially for young Australians. The journey is filled with challenges ranging from navigating the real estate market to securing a mortgage that won't stretch your finances too thin. - read more
Buying your first home is an exciting and significant milestone in life, especially for young Australians. The journey from dreaming about home ownership to holding those keys can feel both thrilling and daunting. With property prices fluctuating and the market offering numerous opportunities, understanding the dynamics of purchasing a home in today's Australian housing market is crucial. - read more
Interest rates might seem like just a number, but they play a crucial role in determining how much you ultimately pay for your home. Simply put, the interest rate on your home loan is the cost you incur for borrowing money from a lender. - read more
In today's rapidly evolving Australian housing market, many prospective homebuyers find themselves confronted with a daunting challenge. Home prices have been on the rise, particularly in major cities like Sydney and Melbourne, creating a competitive environment for those looking to secure their first property. This situation can seem overwhelming, but with careful planning and strategic saving, prospective homeowners can successfully navigate this landscape. - read more
Knowledgebase
Asset Allocation: An investment strategy that aims to balance risk and reward by apportioning a portfolio's assets according to an individual's goals, risk tolerance, and investment horizon.
