We also value your feedback and suggestions — they help us continually improve the First Home Buyer experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Competition among Australian lenders is again showing up in fixed-rate home loan offers, with some banks and non-bank lenders adjusting pricing to win borrowers who want more certainty around repayments. For first-home buyers, the shift is worth watching because it may create more choice at the point where loan structure, deposit size and borrowing capacity all need to line up. - read more
Australia’s mortgage serviceability buffer remains one of the most important lending hurdles for first-home buyers, even as property market conditions vary from suburb to suburb. Under current prudential settings, banks are generally expected to test whether borrowers could manage repayments at an interest rate at least three percentage points above the loan rate they are applying for. - read more
Australia’s expanded low-deposit pathway for first home buyers is again shaping property and finance discussion, with the scheme designed to let eligible purchasers enter the market with a deposit from 5 per cent and avoid lenders mortgage insurance. For buyers who have been saving steadily but watching prices move faster than their deposit, that can be a meaningful shift. - read more
New NSW property sales data points to a practical shift in the first-home buyer market: more buyers are choosing apartments in Western Sydney, while overall transaction volumes across the state have lifted. InfoTrack’s latest quarterly figures show NSW sales activity rose between April and June, with first-home buyers increasingly clustering around suburbs that offer a mix of relative affordability, transport, jobs and established services. - read more
Buying your first home is an exciting milestone, but it can also be a daunting experience, especially for young Australians. The journey is filled with challenges ranging from navigating the real estate market to securing a mortgage that won't stretch your finances too thin. - read more
Buying your first home is an exciting and significant milestone in life, especially for young Australians. The journey from dreaming about home ownership to holding those keys can feel both thrilling and daunting. With property prices fluctuating and the market offering numerous opportunities, understanding the dynamics of purchasing a home in today's Australian housing market is crucial. - read more
In today's rapidly evolving Australian housing market, many prospective homebuyers find themselves confronted with a daunting challenge. Home prices have been on the rise, particularly in major cities like Sydney and Melbourne, creating a competitive environment for those looking to secure their first property. This situation can seem overwhelming, but with careful planning and strategic saving, prospective homeowners can successfully navigate this landscape. - read more
Your credit score can influence more than whether a lender is willing to consider your home loan application. It may also affect the interest rate and loan terms you are offered, because lenders use credit history as one part of assessing repayment risk. Even a small rate difference can change monthly repayments and total interest over a long mortgage term. - read more
Knowledgebase
Volatility: A statistical measure of the dispersion of returns for a given security or market index. Higher volatility indicates higher risk.