We also value your feedback and suggestions — they help us continually improve the First Home Buyer experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In a significant move to support first-home buyers, the Western Australian Government has unveiled its 2026 state budget, introducing comprehensive reforms to stamp duty and substantial investments in affordable housing. These initiatives are designed to alleviate the financial burdens associated with purchasing a first home and to stimulate the housing market. - read more
Recent analysis by property analytics firm Cotality has revealed a 6.7% increase in the prices of affordable homes within six months following the expansion of the Australian Government's First-Home Buyer Scheme. This surge raises questions about the scheme's impact on housing affordability for entry-level buyers. - read more
Recent data indicates that the Australian Government's expansion of the 5% deposit scheme has significantly influenced the affordable housing market. In the six months following the scheme's October 2025 expansion, properties priced below the government's set caps experienced a 6.7% price increase, nearly doubling the 3.6% rise observed in higher-priced properties. This trend underscores the scheme's role in intensifying demand for entry-level homes. - read more
The Real Estate Institute of Australia (REIA) has released a report indicating a decline in housing affordability during the December 2025 quarter. The expansion of the 5% deposit scheme has led to a surge in first-home buyer activity, resulting in higher average loan sizes and increased financial strain on households. - read more
Buying your first home is an exciting milestone, but it can also be a daunting experience, especially for young Australians. The journey is filled with challenges ranging from navigating the real estate market to securing a mortgage that won't stretch your finances too thin. - read more
When you're planning to buy a home, you'll likely come across the term 'credit score.' But what exactly is a credit score? Simply put, a credit score is a numerical representation of your creditworthiness. It's calculated based on your credit history, including your past borrowing and repayment behaviours. - read more
Buying your first home is a thrilling milestone, filled with anticipation and the promise of a new chapter in your life. For many Australians, it's a dream to own a place they can truly call their own. However, alongside the excitement, comes the reality of navigating the complex property market, which can be daunting for first-time buyers. - read more
Interest rates might seem like just a number, but they play a crucial role in determining how much you ultimately pay for your home. Simply put, the interest rate on your home loan is the cost you incur for borrowing money from a lender. - read more
Knowledgebase
Working Capital: A measure of a company's short-term financial health, calculated as current assets minus current liabilities.
