We also value your feedback and suggestions — they help us continually improve the First Home Buyer experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Interest rate uncertainty is again shaping the home loan conversation for Australian first-home buyers, with recent finance and property market reporting pointing to a cautious mood among borrowers, lenders and sellers. Even where headline price growth has moderated in some areas, the cost of borrowing remains one of the biggest practical hurdles for buyers trying to move from saving a deposit to securing approval. - read more
Australia’s housing market is again showing signs of upward price pressure, with recent property reporting pointing to renewed gains across several capital cities and regional markets. For first-home buyers, the message is not simply that homes are becoming harder to reach. It is that every moving part of the purchase needs to be checked before making an offer. - read more
Australia’s student debt changes are becoming an important finance story for aspiring first-home buyers, especially graduates who have been carefully saving while also carrying a HELP balance. A lower study debt can make the path to a first home buyer home loan feel more achievable, but it is not a simple switch from “not ready” to “approved”. - read more
Recent property and finance reporting has again highlighted pressure on Australian mortgage holders, with higher repayments, insurance costs, council rates and everyday bills leaving some households with less room to move. For first-home buyers, the main lesson is not that buying is out of reach. It is that preparation matters more when lenders and borrowers are both watching affordability closely. - read more
Buying your first home is an exciting milestone, but it can also be a daunting experience, especially for young Australians. The journey is filled with challenges ranging from navigating the real estate market to securing a mortgage that won't stretch your finances too thin. - read more
Your credit score can influence more than whether a lender is willing to consider your home loan application. It may also affect the interest rate and loan terms you are offered, because lenders use credit history as one part of assessing repayment risk. Even a small rate difference can change monthly repayments and total interest over a long mortgage term. - read more
Your first home buyer deposit affects more than how much you need to save. It can influence your loan-to-value ratio, whether lenders mortgage insurance may apply, your borrowing costs and how a lender views your application. - read more
Interest rates might seem like just a number, but they play a crucial role in determining how much you ultimately pay for your home. Simply put, the interest rate on your home loan is the cost you incur for borrowing money from a lender. - read more
Knowledgebase
Loan Origination Fee: A fee charged by a lender for processing a new loan application, typically expressed as a percentage of the loan amount.
